See the ActiveState website for general contact information.
For installation-related support issues, check the ActivePerl Support forum and the ActivePerl Mailing List archives. If you do not find the answer to your problem, contact support@ActiveState.com for installation assistance.
Please submit bug reports to support@ActiveState.com. All bug reports should be accompanied by one or more concrete examples that will help us reproduce the problem. Include all relevant information that you think will help us recreate the particular environment in which the bug was observed so we can reproduce the issue.
ActivePerl Community Edition Support Policy
The two most recent stable releases are available for free download. This corresponds to the Perl community’s own version support policy.
Whenever the underlying Perl version becomes “unsupported” by the Perl community itself, support for the corresponding ActivePerl versions will be limited to Business Edition and Enterprise Edition customers.
You can continue to use older ActivePerl releases indefinitely under the terms of the Community Edition license, but won’t be able to download the installers from ActiveState.